LIVE CHAT SOFTWARE FOR CUSTOMER SUPPORT SERVICE
Chatting with your visitors
- Easy Integration with Your Web Site
- No Software Installation Required
- No Visitor Log-in or Sign-up Required
- One to One Text Chat with web site visitors
- Chat History Pop-up on Initiating Chat
- One Support Operator can Accept Multiple Chat Request
- Pre-written or Standardized Responses
- File Transfer during chat
- Leave Message form (if support operators offline)
- Multiple Support Operators Sharing Chat Session, Operator to Operator Chats
- Customize Pre & Post Chat form
Realtime Visitor Monitoring
Visitor Information Live Chat Live Help enables you to have a 360 degree view of
your website visitors, including name, status, current page, Geo info, IP address,
browser type, etc:
- Visitor List
- Monitor Website Traffic in Real-time
- Friendly Invitation
- Geo Location Map
- Chat History of every visitor comes to your website
- IP-to-location
- Browser details
- Referring URL
- Block IP Address, Ban Visitors
Customization and Branding
- Company Banner/Logo. Upload your own images in the chat dialog box for a completely
branded user experience.
- URL of your website. Destination for you company name or logo link.
- Chat Icon Customization
- Chat Invitation Customization
- Visitor Messenger Customization
- Window size and toolbars hiding
- Canned Messages. Save your most common messages for greeting and signing off, etc.
This saves time wasted on composing, poor grammar and embarrassing spelling mistakes
by operators.
Setting Control and Preferences
- Live Support Through more than One Department
- Department Based Chat Session
- Show visitor Queue Number in chat waiting status
- Maximum waiting time by visitor in queue
- Geolocation window options. Window size and toolbars hiding.
- Visitor's identifier. How to build visitor identifying string from {name}, {id}
or {addr}. Default: {name}
- Title in the chat window. Name of your company for example.
- Allow secure connections (SSL)
- Enable “Pre-chat survey”. Forces user to fill out a special form to start chat.
- Auto Greeting Message on chat pick for every operator.
- Allow visitor to choose Department.
Traffic Stats and Reporting
- Complete Visitor Statistics Log (Application keeps track of visitors even if all
support operators are off-line)
- Tops
- Visits’ summary
- Visits’ details
- Traffic charts
- Flexible reporting period
- Operator Performance
Supervising and Other Features
- Administrative and Operator Privileges
- Administrator Chat Monitoring and Live Support, Monitoring of Running Chat Session
- Operator Profiles
- Department Based Chat Session. This enables you to group operators into departments
and route visitors to the most suitable operators.
- Chat Sharing, Chat Transfer and Messaging to another Support Operator
- Leave-a-Message Form. If no operators are available, visitors can send you a message
using a simple email interface.
- Get chat log automatically via email.
- Block selected IP address of visitor
- Receive audible and visual notifications when a visitor requests support, another
operator needs assistance, a new visitor enters your site, and other events.
- Post-Chat Rating. With post-chat rating enabled, visitors can rate operators’ performance
and leave comments after chatting.
